Question

Hi, I cannot see the device ethernet status under main page of the rms system

i'm use the 5GB traffic for the first use and test system

there are some limitations or it's a setup problem ?

thanks

A

Answer 1

Hi,

1. Have you registered your device on RMS successfully? Were you able to see your device turning green in status?

2. Have you used the trial credit of the device or you have bought credits?

3. Have you enabled everything next to the device in the Management page of RMS?

4.What does the RMS page on your router's WebUI say?

EB.

Comments

1. Have you registered your device on RMS successfully? Were you able to see your device turning green in status? YES

2. Have you used the trial credit of the device or you have bought credits? TRIAL

3. Have you enabled everything next to the device in the Management page of RMS? I've only enable the RMS session in the rut

4.What does the RMS page on your router's WebUI say? I see the state of the mobile and the sim insert with signal strenght but in the ethernet session it's all grey, instead in the rut i have two eth cables connected ( one in the wan and one in the port n2)

Thanks

AB

---

About the 4th response of yours, I was asking if you could tell me what RMS section of WebUI says.

Go to System > Setup Wizard and in Step 5 try manually connecting to RMS.

EB.

Answer 2

Hello,

I have exactly the same issue than Alessandro. I thought that it came from the browser but not.

I am in a trial session as well. Maybe it is the reason?

Alessandro, did you find something?

If someone could help us?

Thanks!