Question

We have not "auto extend" activated. After 30 days we manually have to "turn on" the service and normally the unit is visible in the RMS system again efter a couple of hours.

Any way to speed this up? To somehow push the unit to be visible in the RMS directly?

(If I reboot the unit it will be visible directly I guess but reboot = I loose the history about the mobile traffic)

Answer 1

Hello,

We do recommend keeping the auto-extend option enabled to prevent this kind of issues, but if there are some reasons why you cannot keep this setting on all the time I would recommend logging in to router WebUI after each manual turn on action, navigate the RMS page (System > Administration > RMS for RUT2/9 or Services > Cloud solutions for RUTX/TRB) and press reconnect button manually. After that, your device should connect to RMS in few seconds.

Regards.

Comments

Hi

Maybe I got you wrong but I cannot log in to the router WebUI until the unit is updated in the RMS system.

I thought that maybe there is some kind of possibility to push the unit from the RMS System. To send a "please update yourself in the RMS at once" directly after I have re-actived the service from "off" to "on"

---

Unfortunately, the connection is initiated from the router's side and RMS cannot send any information to the router until it is connected.  

To prevent long reconnect interval, I would like to suggest keeping Connection type option enabled every time in the RMS page inside router WebUI. More about connection types:

Enabled - RMS functionality is always on. Retrying connection every 2-5 minutes if disconnected from the server. 14 days after the device has disconnected, the router will go to Standby mode.

Standby - Router tries to establish a connection with the server infrequently - 6hrs between attempts. This is being done to save mobile data. In order to start using RMS. user intervention is not necessary from the router's side. Worst case scenario - RMS connection will be established 6hrs after adding it to RMS.

Disabled - RMS functionality is completely disabled. In order to start using RMS later, the user must enable functionality on the router's side.

---

OK, thanks for the information