Question

Hi,

I cannot add my device rut955 to rms , it keeps say "Serial has a duplicate value.

" serial 1100599340  

Please advise,

Thanks,

Comments

Hi,

I have the same issue with a RUT950:

"Mac has a duplicate value, serial has a duplicate value".

serial: 09556796

I bought the router used, what can I do? Thanks...

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I too have this issue with a RUT240 S/N: 1109358620.  Is there a way to clear it from the system if under another company account?

Answer 1

Hello,

Could you PM me your user and company name that this unit should be added to ?

I do see in the system that device with this serial number is already added, but it has never connected to the server.

Answer 2

Hi,

Looks like you have created a few companies.

The one in the PM has no devices added to it, and the second one is X***0. This company has unit added to it.