10933 questions

13039 answers

20334 comments

27473 members

0 votes
64 views 0 comments
by
After updating to firmware 00.07.00 all the IP cameras connected to the RUT955 no longer work.

But is it possible that you release a firmware by modifying parameters that create disasters for the user without first informing them?

Please tell me what are the possible causes in the parameters and how to remove them.

thank you

1 Answer

0 votes
by
Hi,

It could be that some of the configs have changed their syntax or structure and as probably you used the update with kept settings - it mixed up and now your old configuration doesn't work.

Have you done a backup of your configuration on the earlier firmware? The only way to get it working right now I imagine would be through updating back to the earlier firmware and using that configuration backup to bring back the old configs.

Note that without a backup - rolling back to the earlier firmware will erase everything, will save nothing.

Regarding the warning that clients should get before updating - we always say that do not update if you're in production and don't update remotely if you know that something runs that you cannot set-up again on the go. But on the other side you're completely right, there shouldn't be such issues and update with kept settings should keep the device working as it worked before update.

In this case, 07.00 is a huge update to RUT9 devices, whole structure and workflow of the device is changed and that is totally normal to be breaking some features and services, so please next time if you see the update that has a long list of changes - you can try asking here if your specific functionality will stay working so I could consult with RnD before something like this happens.

EB.