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by anonymous

Hi,

I accidentally added a device on the RMS using the WAN MAC, and not the LAN MAC. On the modem web interface status it is complaining as follows:

Status Enabled
Connection State Error: Device serial number duplicate! Contact manufacturer.

I tried to unregister the device in RMS but it gets stuck trying to connect to the device.

What should I do?

Thank you

1 Answer

0 votes
by anonymous
Hello,

Could you PM me the serial number of your device ?
Best answer
by
Hi, I need help with that.
by anonymous
Hi,

What kind of issue do you have ? Please check at first if you used correct MAC and LAN MAC when adding device. If this does not help please PM me the serial number of your device.