Question

Hi you

My RUT240 notice that sim not inserted, but when i restart it works fine.

My fw: RUT2_R_00.07.01

Answer 1

Hello,

Please refer to these general solutions for your issue:

1. Do you use Auto APN or a custom APN? Please check the settings by navigating to Network>Interfaces>MOB1S1A1 > General Settings and check whether any APN is set. If not, please try to set a custom APN. If you don't know your APN, try to search online for your operator APN settings or contact your mobile operator and ask them directly.
2. Try to navigate to Network>Mobile and try selecting different service modes, for example "3G + 4G" or "4G (LTE) only". Also, please make sure you've entered the PIN code of your SIM card.

If your issues still persist after changing the configuration, please provide the following information regarding the operation of your router:

• How often does this issue occur?
• Does it happen randomly or is there some specific time interval when this issue occurs?

I'll be waiting for your reply regarding the situation.

Best regards,

Tomas.

Answer 2

Hi you

I can't find the menu to configure custom APN. 

Comments

Hello,

Please switch to "Advanced" mode by clicking on "BASIC" at the top right corner of web UI. Then it should be possible to navigate to these settings.

You can find more information on what is advanced/basic mode and how to switch to either one on our wiki here: https://wiki.teltonika-networks.com/view/RUT240_WebUI

Best regards,

Tomas.