Question

Hi..

When I connect the Rut240 with VPN server and is connected I have no internet on Lan and Wifi.

Via RMS it is still reachable but the connected devices via Lan or WiFi have no internet connection.

As soon as I turn off VPN I get internet again and everything works normally.

What am I doing wrong or what do I still have to set???

Greetings

Answer 1

Hello Kadirovic,

Thank you for your query.

Could you please elaborate a little what kind of VPN are you using?

Are you connecting to some sort of a third party VPN Service provider and then you are trying to reach RUT240 via our RMS system?

Or are you using RMS VPN and when it is enabled you are unable to reach your RUT240 which is in the same VPN Hub?

Best Regards,

Dziugas

Comments

Hi... I have tried two vpn servers. Once north vpn and OVP vpn.

When I connect to their server it also says connected.

However, the devices that are connected to the Rut with Lan or wifi have no more internet.

As soon as I disconnect the Vpn connection from Nord or Opv then I have internet again on lan and wifi.

---

Hello,

Thank you for elaborating on this.

Does the RUT device itself has internet connectivity when connected to the VPN service?

First I would recommend to have a look at this video, which explains how to set up a NORD Vpn with our RUT360(Could be any other Teltonika router, so it is applicable to your RUT240 as well):

https://www.youtube.com/watch?v=jNb1NN_uHZ0

If that wouldn't help, Could you please forward me the troubleshoot file from your router. This could be done by Opening the device WEBUI and navigating to System -> Administration -> Troubleshoot -> Download troubleshoot file. Please make sure that you have set up a VPN connectivity on your device and connected to it before downloading the troubleshoot file. In addition, please do not restart the device during this process as it will delete all the required logs. Please, send the troubleshoot file to me via private message.

More info on troubleshoot file: https://wiki.teltonika-networks.com/view/RUT240_Administration#Troubleshoot

Also, Could you please attach the logs from the VPN Server/Service provider? This would be either from "North"(I assume you meant Nord) VPN or OVPN.(Preferably Nord VPN) Send me these via private message as well.

Please note, that I would prefer you setting either Nord VPN or OVPN for debugging purposes, do not do both. Lets say, if you configure NORD VPN on the device send me its troubleshoot and also the logs from NORD VPN Server.

Best Regards,

Dziugas