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by anonymous
We have about 40 x RUT240 modems operational for our business. Recently, the newest ones we have deployed all have a similar issue.

In our recent installations (last 5 or so), the modems work until the modems drop out totally from the network and cannot be reached without a physical reboot. SMS functionality also does not work once they have dropped out of the 3G/4G network.  

Is it possible for someone to have a look at the logs and see what the issue is? I have attached the troubleshoot file from one of our recent problamatic modems.

All modems operate on firmware 1.13.3 or 1.14.4.
by anonymous

Please reinstall the firmware through the bootloader menu, as I believe you came from a quite early version to the top latest one in one step.
https://wiki.teltonika-networks.com/view/Bootloader_menu

1 Answer

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by anonymous
Hello,

For this issue of yours can you share with me a copy of the troubleshoot file let met check :)

Regards,
Mellow