Question

Hi,

trying to test-drive RMS before deciding to take a subscription for our devices, but we can't get the remote Web UI working for our RUT950's (see error below). Any idea what might be the reason ? 

Thanks,

Filip.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Answer 1

Hi,

I have checked and seems working correctly.

Could you please provide last four digits from router serial number and last two symbols from router LAN MAC address?

Comments

Hi,

thanks for reaching out, below is the info :

SN: xxx 0620
LAN MAC: CF

Cheers,

Filip.

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Does your router name in RMS is "FTLTE001"?

Is it powered on?

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Hi,

indeed, name is FTLTE001. it was powered on about two hours ago, but seems to be offline now (and I'm not at the same location at this point in time).  I do see someone downloaded troublehsoot info and tried to force config, I'll check/power cycle as soon as I'm near the device (in a couple of hours from now)

Thx,

Filip.

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ok, inform then router will be online.

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ok, I just power-cycled the router, it's back online in RMS

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still not working... anything else I can try ? Restore factory defaults ?

Thx,

Filip.

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even after restore factory defaults, and SIM from other provider no webui working: still 500 internal server error. Going to try an other RUT later today or tomorrow.

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Hi,

Please check now, it should work:

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Hi,

thanks, it's working now indeed. Did you change anything ? Or what was the reason it did not work ? Will my other devices have the same issue ?

thx,

Filip.

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HI,

Some changes was made  from RMS. Now should be ok.