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by anonymous

Hi team!

We activeted some credits in one of our "companies". We bought 13 for 13 devices.

Then we bought 8 new credits for 8 diferent devices BUT 1 of them is already activated (We have not yet entered the code to activate the last credits purchased)

I notice in the log (attached) that this device was activated in november 3th. But at that time the device was in a box. And a credit is only good for 1 month so this is imposible.

We dont want a future problem with this. Can someone please help us?

1 Answer

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by anonymous
Hi,

Please send me a private message with the serial number of this device and I will check in more detail what happened here.

Regards.