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rut955 rut240 rut950 rutx11 rms vpn to openvpn wifi not sms trb140 firmware connection - ipsec on rutx12 rutx09 modbus
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RUT950 not connecting to RMS

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by anonymous
Hi team,

I have a RUT950 not connecting to RMS. I've check internet connectivity, updated firmware, date + time, RMS credits, deleted / re-added the device from RMS. I've even CLI'd to the unit and can confirm it is attempting to connect with the same data that I am entering into RMS.

I believe the problem is on the RMS end - could someone please assist with checking this device? I've attached the relevant info.

Thanks.

1 Answer

0 votes
by anonymous

Hello,

The correct serial number and LAN MAC address must be specified when registering the device on the RMS platform. From the screen shot I see, you made a mistake entering the serial number. Unregister this device and add it to your account with the correct details. Your serial number starts with 11076......., not 001423....

Regards.