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Thank you for contacting .
Regarding your query may i know if it was working before?
How are you trying to reach device through WAN IP?
What IP your device has , is it public or private ?
Is remote http access enabled in the device . You can check it in System>Administration>Access control .
Also if it was working before and above settings are already applied please try to clear history of your browser .
There is another way to get the device parameters that is :
You send sms to device to receive GPS coordinates .