Question

Hi 

I Have a Problem I need To Access an Account and remove 1 router from it but when i Try Accessing it I Need the two Factor Verification I get the code Via E-Mail but the E-Mail arrives after 8 Min and the verification code is already expired.
 

Answer 1

Hello,

Thank you for contacting us.
I would like to ask if you are using some private email server or public, like yahoo, gmail, hotmail?
I am asking this, because most likely, that this is caused from mail server or outlook side.
If you are using some public mail, please try to check if issue still persist checking mail in a browser.

Best regards,

Sigitas

Comments

I use an Privat outlook server and I don’t have any access to the server or anything like that I need to remove the two-factor verification or at least remove the connected device

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Hello,

Thank you for your reply.
In order to fix email issue, you could check if for you helps solution given in an MicroSoft forum.
If this does not help, please contact me via private message and I will ask RnD to remove 2FA for your account.

Best regards,

Sigitas K.