Question

Hi, just wanted to add a device to an RMS-Account, but it failes with the following error message:

•  Device with serial 111059XXXX from entry number 1 already exists.

The device was linked to another account from a colleague, but the account (and the colleague) is no longer accessible. Is there a soultion for this problem?

Answer 1

Hello,

You can unregister your device from RMS, by connecting to your device via SSH protocol, e.g. using "Putty" application for Windows:

• SSH login: root
• SSH password: <your device's password> 

and using the following SSH command:

uci set rms_connect_mqtt.rms_connect_mqtt.remove_from_system=1 && uci commit && /etc/init.d/rms_connect restart