Question

Hi Guys

We are currently using RUTX11s as BLE Readers for a client. We have written code around the built in bluetooth module and using BLESEM to scan for BLE beacons.

ubus call blesem scan.start

sleep 60s

ubus call blesem scan.result | tee $data

What is happening at one site of ours is that the BLESEM is returning 'scanning: 1,' and never recovers without a restart of the BLESEM service. Thinking it was a hardware failure we replaced the device but the new unit is showing the same issue.

What he have had to do is put an error check in the code to restart the BLESEM module if the code sees 'scanning: 1,'.

Looking at Teltonika's documentation there is no debugging for BLESEM. I am hoping someone can give us further insight on the issue and possible fixes.

Comments

Hello,

Please provide a troubleshoot file so we can check if there is something preventing the device from working correctly. If you have trouble getting the troubleshoot file, please refer to this Teltonika Wiki link: https://wiki.teltonika-networks.com/view/RUTX11_Administration#Troubleshoot

Also, you could try to see if this issue persists on different firmware versions, you could try to use version 7.01.4 and see if this fixes the issue. You can find the latest firmware at this link: https://wiki.teltonika-networks.com/view/RUTX11_Firmware_Downloads

Answer 1

Hello,

Please provide a troubleshoot file so we can check if there is something preventing the device from working correctly. If you have trouble getting the troubleshoot file, please refer to this Teltonika Wiki link: https://wiki.teltonika-networks.com/view/RUTX11_Administration#Troubleshoot

Also, you could try to see if this issue persists on different firmware versions, you could try to use version 7.01.4 and see if this fixes the issue. You can find the latest firmware at this link: https://wiki.teltonika-networks.com/view/RUTX11_Firmware_Downloads