Question

I have a new device but when connecting it to RMS it says:

Device with serial 1118xxxxxxx from entry number 1 already exists.

As far as i know it came right of the box as new. perhaps someone made an earlier mistake when adding devices or something, is there something you could do to help me with this?

Answer 1

Hello,

Please send me your serial number and a proof photo of the device (serial number must be visible) via private message.

Regards.