10490 questions

12505 answers

19431 comments

21988 members

0 votes
94 views 0 comments
by
Hi, I cannot connect my device to RMS to monitor it. On the device router login I get connection status:

Failure (Error: SSL failure.)

The device has Internet as is working as a WiFi hotspot for my laptop.

I have updated firmware to RUT9XX_R_00.06.08.6

I have reset factory settings on the router.

I've checked time and timezone match in the NTP settings.

I've unregistered and reregistered on the RMS app, but it comes up as not activated and no information can be seen.

Remote connection is enabled, but not working.

Please help

2 Answers

0 votes
by

Hi,

I strongly recommend you to upgrade to the latest firmware without keeping settings. You can find it in this link:

Firmware RUT9_R_00.07.01.4_WEBUI.bin

Try connecting to RMS and if issue persists please send me a troubleshoot file in a private message.

Regards

Anthony

0 votes
by

Hi Alex,

Please follow this steps:

  1. Unregister the device from RMS
  2. Disable RMS in the device
  3. Execute this command in CLI:  rm /etc/rms_mqtt/c*
  4. Enable RMS and register device back again
Make sure that NTP is correct
Anthony