Question

Hi,

Can you please release device RUT950 from RMS with serial 1106868305 so that we can re-add it to our account.

Thx.

Answer 1

Hello,

You can unregister your device from RMS, by connecting to your device via SSH protocol, e.g. using "Putty" application for Windows:

• SSH login: root
• SSH password: <your device's password> 

and using the following SSH command:

uci set rms_connect_mqtt.rms_connect_mqtt.remove_from_system=1 && uci commit && /etc/init.d/rms_connect restart

Best regards,

Sigitas K.

Comments

Hi Sigitas,

The command /etc/init.d/rms_connect restart fails with Command failed: Not found

Can you please reset the device from your side? Regards, Toine

---

Hello,

Please provide a device backplate photo, where the device serial and IMEI could be seen, to me via private message.
Having this information I will be sure, that device is owned by you and will be able to remove this device from the old RMS company.
Thank you in advance.

Best regards,

Sigitas K.