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I am struggling to reliably keep our batch of RUT950's to the RMS. A previous post recommend upgrading the firmware to the very latest version which I am in the process of doing. However, the RMS won't allow we to add the device again saying the serial number already exists. Please can you manually remove serial number 1113895310.

As it currently stands, when I run the following command from the CLI, the request times out and won't connect. All other websites can be contacted and return a successful result.

curl -I https://rms.teltonika-networks.com/

curl: (28) Failed to connect to rms.teltonika-networks.com port 443: Operation timed out

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Hello,

You can unregister your device from RMS, by connecting to your device via SSH protocol, e.g. using "Putty" application for Windows:

  • SSH login: root
  • SSH password: <your device's password> 

and using the following SSH command:

uci set rms_connect_mqtt.rms_connect_mqtt.remove_from_system=1 && uci commit && /etc/init.d/rms_connect restart

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The command fails -

root@Teltonika-RUT950:~# uci set rms_connect_mqtt.rms_connect_mqtt.remove_from_system=1
root@Teltonika-RUT950:~# uci commit
root@Teltonika-RUT950:~# /etc/init.d/rms_connect restart
root@Teltonika-RUT950:~# Command failed: Not found
Command failed: Not found

Also, the RUT950 still cannot talk to rms.teltonika-networks.com but can talk to all other hosts.

And the RMS displays this error -

Device with serial 1113895310 from entry number 1 already exists.