Question

We have many devices already on RMS and added several more last week successfully.

However, we have tried to add some more today, but it's just showing as "Connecting..." on the RMS tab on the router UI for a long time, and not activating on RMS.  It is unlikely to be an issue with our units as we have tried to add 8 different ones today, but had no problems last week.

Please can someone at Teltonika check the RMS platform back-end for any issues.

Answer 1

Hello,

No issues are reported with the RMS today.

Make sure the devices have connection to the internet and a good quality signal.

Try rebooting the devices.

Remove the devices and reregister them again.

If the issue remains, send serial numbers of a few devices in a personal message. I will forward them to look into the possible causes from the RMS side.

Best regards,

Žygimantas