Question

Hello,

With a Teltonika RUT950 I have the following problem.

The RUT950 is used with OpenVPN but it loses connection and then reconnects every few minutes.

I have added the OpenVPN log to this post hopefully someone can help me with this.

Thanks in advance kind regards,

Renaldo van Wijk

Answer 1

Hello,

Could you provide more details about your network topology and a troubleshoot file from RUT950?

To generate a troubleshoot file, do the following: replicate the issue, then access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there.

Best regards,

Žygimantas

Comments

Hello,

Thank you for your quick response, attached the troubleshoot file in the first post.

The router is installed at a sports club, I don't know the exact network toplogy. If necessary, I can visit the location to map this out.

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Hello,

From the logs I can see that you are using RMS VPN Hub.

Could you try to simply delete and recreate Hub again and see if that helps? If the issue persists, generate another troubleshoot file and I will forward it to the RnD for further inspection.

Best regards,

Žygimantas