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Hello,
Thank you for contacting Teltonika Crowd support.
Kindly make sure that the ports the services or programs you are using are open on both devices, that is on TCR100 and the sonic wall. To open ports on TRC100 check the following link https://wiki.teltonika-networks.com/wikibase/index.php?title=TCR100_Firewall&mobileaction=toggle_view_desktop#Open_Ports_on_Router
For more technical support, revert.
Kind regards,
Shadrack.