Question

I have a RUT950 already on my account and I just tried to add another.  I noticed the serial number is 2 digits less than the other one.  It shows as inactivated on my account.

Do I need to add a couple of digits before or after the serial number for it to be recognised?

I have searched the forums and seen others with the same problem but I cannot see a solution.

Thanks in advance for any help.

Answer 1

Hello,

Could you send the serial number of the device in question in a private message?