Question

Hello All,

I bought RUT500 two years ago and it has been working perfectly fine until now. Recently my mum and dad started complaining that the internet no longer stable and most of the time does not work (the router is installed in Ukraine and provides 3G connection using local operator). I was able to get tech support file from it and here is the output:

system.log

Below my router details:

From the sys logs it looks like the device complains about GSM Modem:

[GSM INFORMATION]

No modem found

Thank you,

Mykhaylo

Answer 1

Hello,

Is the connection down all the time or just some of time?

If it can't connect at all, the modem may have broken down.

Comments

Hello,

Thanks for coming back to me. The connection is flapping. l have two routers using the same provider and running the same firmware. It just this one that started playing up.

Just a side comment, l have tested other vendors (other 3/4G routers) and only these devices are impressed me the most (stable, reliable etc).

Thanks,

Mykhaylo

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Did also a factory reset but the issue still persists. I have checked and the router is still under the warranty (less than 2 years old). Do you think it is possible to submit an RMA?

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If the warranty is still valid, then yes, of course. You should contact your sales person for more information.

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It is EoL product but I bought it before it became EoL. I will give a go, thanks!