Question

Hello

I just updated the firmware on a RUT955 but have now lost the public IP address we had with our service provider

I’m thinking that might have been a result of upgrading the firmware.

The unit is in a remote location and I’ve been using the RMS portal to manage the unit and upgrade the firmware,  my understanding is when I downgrade the firmware I will lose config but will I still have access via the rms?

Answer 1

Hello,

Do you have Auto APN enabled?

Could you check if the router automatically set the correct value in the WebUI Network -> Interfaces section?

If the value is incorrect according to your service plan, edit your mobile interface settings, disable Auto APN option and enter your custom value.

Best regards,

Comments

Thanks for the reply.

I did that and it work thank you.