Question

Hello,

I am trying to get a Google Fi Data Only SIM to work with that RUT240 (2020 Purchased Model).  I have updated the Firmware to current (RUT2_R_00.07.02.7), I have a custom APN configured of h2g2 per Google Instructions.  I have used the modem with a different SIM previous to this (Soracom) so I am confident in the hardware  being functional.  I have used the SIM previously in a Cradlepoint device successfully and in a RUT950 I believe so I am confident in the SIM being functional and paid.  

What am I not thinking of, please advise.

JM

Answer 1

Hello,

I would like you to attach a troubleshoot file to your question. Please, replicate the issue, then access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there.

Files are private and visible only to Teltonika Moderators.

Best regards,

Comments

Troubleshoot File attached.

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The logs show that the SIM card is not inserted.

Could you confirm that it is in the device? 

Does the sim support 1.8 or 3 V operating voltages?

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I can confirm the SIM is inserted.  It is a standard SIM in an adapter, I have no reason to suspect it doesn't support those voltages.

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I would like you to update the firmware of the modem module in your device.

Before attempting the update, you need to connect your router a different WAN source, either wired or wireless. Below are the the instructions:

• Access your device via SSH and execute the following commands:
  • opkg update
  • opkg install modem_updater
  • opkg install sshfs
  • modem_updater -g
• The last command will list available firmware versions. Next modify the following command:
  • modem_updater -i <ID> -v <VERSION>
    • <ID> - should be 1-1, however, in case of an error you should be shown a correct ID.
    • <VERSION> - enter the latest firmware version from the list of the previously executed command, it should be EC25AFAR05A07M4G.

Best regards,