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by anonymous
I tried to add new device and got following error:
Device with this MAC already exists in the system

I checked everthing our envoirement and couldn't find any device with same MAC or Serialnumber. Could please help somebody from Teltonika and check it the backend.

BR; Tifoso

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by anonymous

I would like to inform you that you can unregister the device from RMS, by connecting to your device via SSH protocol, e.g. using "Putty" application for Windows:
- SSH login: root
- SSH password: <your device's password>

and using the following SSH command:

uci set rms_connect_mqtt.rms_connect_mqtt.remove_from_system=1 && uci commit && /etc/init.d/rms_connect restart

Make sure the device is connected to the internet.

If this method does not work I would like to ask you to provide a photo of the device backplate, where the serial number and IMEI could be seen.
Having this information I will be sure, that device are owned by the same person and will be able to remove them from the old company.

Best regards,