Thank you for contacting us! As it seems that the router cannot determine the correct APN for your ISP in our database. You'll need to configure it manually.
First, find the APN settings on your provider's website or by contacting them. Usually, the only important field is the APN name, but this may vary from provider to provider.
Then, when you have the correct APN:
- go to the WebUI of the router
- Network -> Interfaces -> MOB1S1A1 (for 1st SIM slot) or MOB1S2A1 (for 2nd SIM slot)
- Turn off Auto APN
- In the APN field select -- Custom --, and then enter the APN provided by your ISP.
- If required, enter the correct authentification data.
Then simply press "Save & Apply". This will reboot the modem and you should have an internet connection after it finishes restarting.
More information can be found on our Wiki page:
If you have any further questions, let me know!