Question

Hi there,

my modem does not get a mobile connection -> denied.

Sim card is working in other modems.

Tried factory reset, downgrade, upgrade..

Comments

is it possible to activate a new verizon sim card with the rutx?

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Sure, I am waiting for the guys to wake up :)

Answer 1

Hello,

What is the mobile service provider that you want to use the router with?

Are you using the device in America?

Best regards,

Comments

I am using it in the us. I think there is a T-Mobile sim inside. Got the same configuration working in other rutx11

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It might be that your router modem's IMEI is not registered in the T - Mobile's database.

I will consult with the networking laboratory about the matter.

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Okay thank you!

Meanwhile I would try to update the modem firmware manually to the newest SW..

I think I got an external WAN Internet connection, but just in case, can you provide me the current modem version for the rutx11 usa edition?

BR

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Here is the version: EG06ALAR04A01M4G

You can also use this link to download the firmware.

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Could you please confirm that the SIM card you are using is from T- Mobile?

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I can't guarantee but I think it is the case. If not, it should be an Vodafone SIM.

Router is in the US and I am in Germany, If you need 100% confirmation we need to wait till my colleagues are awake (8 hours)

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I need to be certain about the provider.

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Another note, the modem was certified to operate on T-Mobile network with EG06ALAR02A07M4G firmware, thus, leave the modem firmware as it is.

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Okay,

can't confirm you 100% by now that this is a T-Mobile Sim, but I'm pretty sure, will check asap.

Anything else you gonna need from my side?

I also think, that it worked once - then made a modem update by itself due to first time internet seen and got denied afterwards.

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Just got the confirmation, SIM Card is from T-Mobile.

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The laboratory has requested to provide the SIM ICCID number, would that be possible?

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Sure, here it is:

8901260275718400470F

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Thank you, forwarded, but it will probably be looked at tomorrow.

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Okay..

Meanwhile we plugged in Verizon Sim Card in the other slot --> working.

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Your issue is forwarded to T-Mobile. We are currently waiting for an answer from them.

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is it possible to activate a verizon sim card with the rutx11?

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Any update :(?

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Hello, 

T-Mobile needs some additional details:

1. Can you confirm that the Service mode is set to LTE only and the Operator setting to T-mobile? (https://wiki.teltonika-networks.com/view/RUTX11_Mobile)

2. Can you also provide a working SIM ICCID using the RUTX11 router (Status -> Network -> Mobile)? They would like to compare the provisioning between the two.

As for Verizon, I am not familiar with their card activation procedure. 

Thank you!

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Hello,

at the moment it is on 4g+3g and on operator mode auto.

I will change it to 4g+t-mobile and give you a response.

I will send you a working iccid later on.

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He can't find T-Mobile as an operator.

Location is Allendale in New Jersey

Only operators are Verizon Wireless, AT&T, 313100.

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And the mode is set to 4G only?

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Yes it is. We also tried 3g+4g, no change.

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You have mentioned, that you have another working rutx11, which, I assume, also uses a T-Mobile SIM card.

Would it be possible to get the ICCID of that card, as mentioned, for comparison purposes?

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Must correct,

we might have switched them to ATT and Verizon Cards because they also didn't work..

We got one new verizon now installed into this modem and it works.

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So, just to confirm, you have no working device with T-Mobile?

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I need to check other vehicles, but I think so.

Will give you an update

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Hello,

Do you have any updates?

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Hello,

I am sick at the moment, I will inform as soon as I got an update.