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by anonymous
It seems that there is problem on RMS system, all services is down right now (API call, RMS website, RMS apps, etc)

It said error 502 Bad gateway

Is there any explanation regarding this incident?

1 Answer

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by anonymous
Hello,

Thank you for raising this issue up.

RMS was down from approximately 22:30 till 00:00 UTC+0 today.

During this time the RMS web interface was inaccessible, and the RMS API could not be used. However, any and all user data remained intact, all system services continued working, i.e. generated remote access links, router data collection, RMS alerts, reports.

The immediate issue has been rectified, the underlying cause has been determined and preventative steps taken.

Service has been restored and running since then.

Thank you for your patience!

Best regards,