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Hello,
You could try setting Automatic helper assignment to off from the WebUI Network -> Firewall -> General settings section.
Best regards,
Basic mode doesn't show "General Settings". If this issue is still relevant - please try switching from "Basic" to "Advanced" mode in the WebUI, by clicking on the "Basic" option in the top right corner of the WebUI, as shown on our wiki page here:
https://wiki.teltonika-networks.com/view/RUT240_WebUI