Question

I have already used 1 month free service. After one month the router is not going online even I have purchased the license key for the router. I have already applied the credit in the account but router keeps on failing.

Answer 1

Hi,

After you purchase credits and the device had his credit already expired, you need to switch on the monitoring manually.

To do that, go to Services -> Management in RMS, and enable the service for your desired device or devices