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by anonymous
Hello,

I have a RUT950 that was working for at least one year, but since last week I have no connexion on the router.

When I tested it on my laptop, I have an error message saying that my device is not registered on RMS.

But I don't have the credentials to log into RMS.

Can you help me, please?

Thank you.

1 Answer

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by anonymous

Hello,

Could you specify what do you mean by "no connexion on the router"? Is it remote access to the device that you do not have, access via RMS, or the device has no internet access? Please, provide a more detailed description.

Did you have the device registered to RMS previously?

Could you to attach a troubleshoot file to your question? Please, replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. The logs in the file may provide more details into possible causes of the issue.

Best regards,