Question

Trying to get a (new) Rutx50 to work on firmware version RUTX_R_00.07.03.3. When applying the config (uci commands), the mobile interface won't come up. When I browse to Network / Mobile / General I get an 404 page not found error, and on overlay I get the "failed to load modem status" message. Attached is the troubleshoot file.

Answer 1

Hello,

Could you specify the uci commands you have used to configure the router?

Does the modem respond under default configuration?

The issue seems to rise from SIM switch configuration. For some reason the device fails reading configuration details. Have you made any changes to this functionality with uci?

At the moment, logs indicate SIM PIN requirement. Since Network -> Mobile -> General is not accessible over WebUI, could you login via SSH and enter this value?

Best regards,

Comments

Here are the simcard and sim_switch commands used. I've created these based on our Rutx9 router and assumed these would work on the Rutx50 as well.

uci set [email protected][0]=sim

uci set [email protected][0].modem='3-1'

uci set [email protected][0].position='1'

uci set [email protected][0].enabled='1'

uci set [email protected][0].on_signal='1'

uci set [email protected][0].data_limit='0'

uci set [email protected][0].sms_limit='0'

uci set [email protected][0].roaming='0'

uci set [email protected][0].no_network='1'

uci set [email protected][0].denied='1'

uci set [email protected][0].fail_flag='0'

uci set [email protected][0].interval='10'

uci set [email protected][0].retry_count='3'

uci set [email protected][0].weak_signal='-85'

uci set [email protected][1]=sim

uci set [email protected][1].modem='3-1'

uci set [email protected][1].position='2'

uci set [email protected][1].enabled='1'

uci set [email protected][1].on_signal='1'

uci set [email protected][1].data_limit='0'

uci set [email protected][1].sms_limit='0'

uci set [email protected][1].roaming='0'

uci set [email protected][1].no_network='1'

uci set [email protected][1].denied='1'

uci set [email protected][1].fail_flag='0'

uci set [email protected][1].enable_back='1'

uci set [email protected][1].interval='10'

uci set [email protected][1].retry_count='3'

uci set [email protected][1].weak_signal='-85'

uci set [email protected][1].switch_back='3'

uci set [email protected][0].modem='3-1'

uci set [email protected][0]=sim

uci set [email protected][0].position='1'

uci set [email protected][0].primary='1'

uci set [email protected][0].auto_apn='1'

uci set [email protected][0].volte='auto'

uci set [email protected][0].deny_roaming='0'

uci set [email protected][0].operlist='0'

uci set [email protected][0].enable_sms_limit='0'

uci set [email protected][0].service='auto'

uci set [email protected][0].pincode='0000'

uci set [email protected][0].band='auto'

uci set [email protected][1]=sim

uci set [email protected][1].modem='3-1'

uci set [email protected][1].position='2'

uci set [email protected][1].auto_apn='1'

uci set [email protected][1].volte='auto'

uci set [email protected][1].primary='0'

uci set [email protected][1].deny_roaming='0'

uci set [email protected][1].operlist='0'

uci set [email protected][1].enable_sms_limit='0'

uci set [email protected][1].service='auto'

uci set [email protected][1].pincode='0000'

uci set [email protected][1].band='auto'

I gave the device a factory default, pasted our uci command template and let the device reboot. This is the first Rutx50 we're deploying.

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Found the issue.Both in "simcard" and "sim_switch" commands, I have the "modem" suboption that is different from the Rutx09 vs Rutx50. I've removed those from my template (let the router default setting as is) and the router works just fine now.

uci set [email protected][0].modem='3-1'
uci set [email protected][1].modem='3-1'

uci set [email protected][0].modem='3-1'
uci set [email protected][1].modem='3-1'
 

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Hello, I have checked with the RUTX50, and, I think, the issue is the modem ID.

In your case you set uci set [email protected][1].modem='3-1'

It should be 2-1.

Please try replacing this value for both SIMs, see if that helps.

Best regards,