Hello,
I'm sorry to hear that you're dissatisfied with your first experience with the device!
As we're constantly working on improving our software, only a quick start guide is included in the box, as we do not want our customers to receive devices with instructions that are not up-to-date.
Instead, for up-to-date manual/configuration examples/other relavant information, I'd recommend using our Wiki page dedicated to RUTX12, which can be found here.
Let me know if any more help is needed!
Best regards,
DaumantasG