Question

Hi,

On my RUT 950 Mobile network states registered but no internet connection.
Sim receives an ip, but on topology you can see that the internet is not available.
Pingtest is 100% loss.

Any idea

Answer 1

Hello,

To have a better estimate about your case, additional details are required such as, device model and firmware version.

It would be most helpful, if you would attach a troubleshoot file to your question. Please, make sure to replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. The logs in the file might provide more insight into the issue.

Best regards,

Comments

Hi,

It seems the problems are related tot m2m simcards.
I did some testing today whit a normal (mobile phone) sim and the connection was up and running.

On one of my previous sim there is a restriction (found this one out today) so this is normal he's not connecting to internet.
The other simcard is a ? why it's not working.

Is there any specifc setting concerning m2m cards in the modem?

 

• FW version: RUT9XX_R_00.06.08.6 is the firmware

Topic can be closed, sim restriction issue.