Question

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RMS show all devices offline after Teltonika maintenance

Device are 350 x RUTX11  version 7.3.3

Please advice ASAP

Comments

Is there a workaround that we should try. Number of device is high so there is no option to re-register all the devices.

Please advice.

Answer 1

Please read the other recent posts concerning this topic.

Regards,

Runner

Comments

Forgot: name of the topic is "RMS still failure after maintenance"

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Are you implying that we should delete 400 devices from RMS and re-add them as a workaround?

Our info bellow
Company name: PCT
Company id: #12677

Please check and revert with solution other than re-adding all devices.

 

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Nope. Pls read the newest answer in the other topic.

Our routers are just coming back one by one.

Regards,

Runner

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By the way - where does your header come from?

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Firefox browser adds garbage I guess.

Also still no devices are coming back online.

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Device are now online. Thanks for your support.

Answer 2

Hello all,

Thank you for your patience with this situation. Below is an update on current situation:

The issue:

A number of devices have been failing to connect to RMS after the maintenance.

Current status: 

Fixes are being implemented in order to resolve the underlying issue. We are actively debugging the issue and searching for a full resolution.

The root cause of the issue:

Certain server-side changes were done that had an unforeseen impact on device and RMS communication.

What actions shall we take:

We shall do a thorough audit of all procedures that govern server maintenance to make sure the risk of such events is minimized in the future.

Once again, thank you for your patience and continued trust throughout this episode.

Best regards,

Comments

Dear Team.

After the RMS issue we still have devices that are not registering to the RMS system. Device that are unable to register are close 165

The connection state is always 'connecting"

Please help ASAP as we are not able to monitor the devices status