Question

Hello

I've got a TRB140 gateway that refuses to show up in RMS as online.

It has no problem pinging hosts on the Internet, so it's online and already active in RMS VPN. I can even reach devices behind it and the device GUI.

The error on the TRB140 device for RMS shows as "Connection state: Failure"

There are credits in RMS to cover this device and I even upgraded the TRB140 to the latest firmware available; TRB1_R_00.07.03.4.

I've followed this article and all looks good; https://wiki.teltonika-networks.com/view/Routers_do_not_show_up_on_RMS_even_when_the_router_has_an_internet_connection

Comments

Same problem here with several TRB140 units.

Answer 1

Hello,

Could you please send me your device's serial number and company ID in a private message?

I would ask your device to be looked at by RMS team.

Best regards,

Comments

Thank you for the fast reply.

I've sent you the requested information!

Regards

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Thank you.

I will create a ticket with your case.

Best regards,