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by anonymous

Hi, since 2023-02-27 03:07:40 (UTC) my device shows up as offline. In reality it is working fine, provides wifi via 4G for the local users. Rebooting the device makes no difference. Also, On 1 march I got during 20 minutes "router left geofence" messages, 9 times. After the 20mins it stopped - the device however has not moved.

Pls advise.

Thanks,

  Simon

by anonymous
Rebooting 2x solved it.

Now I have another problem - bluetooth Pucks are no longer sending data and I cannot even unpair. Will search the community for a similar problem or else open a new ticket.

Best regards,

 Simon

1 Answer

0 votes
by anonymous
Hello,

Please send me your RMS company ID and device with the issue serial number in a private message.

Best regards,