Question

Hello,

 My RUT955 has FW version: RUT9_R_00.07.02.4. I got SIM card (three.co.uk) that works fine in mobile phone. When I plugin the SIM card in the RUT955, I can see the mobile data disconnected. I try to put the SIM card in different SIM slots and set the APN as Auto or as three.co.uk ( I read it from mobile phone when the SIM card works inside.), the mobile data is still disconnected. When I go Network -> Interfaces, I can see the status of MOB1S1A1/MOB1S2A1 is Stopped. The mobile signal strength is OK (-55 dBm). Any idea? Best Regards.

Answer 1

Hello,

Do you have an opportunity to test the router with a different SIM?

Otherwise, I would like you to attach a troubleshoot file to your question. Please, replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. The logs in the file might provide more insight into the issue.

Best regards,

Comments

I have sent the troubleshoot files. Thanks.