Hi from Haast,
My RUTX11 has a cellular connection and the "company" that it belongs to has credits. However, the device is still not connecting to RMS. I have deregistered it and re-added it twice but with no success. I've also rebooted it several times, and on each occasion it has regained a connection to the cellular network and to connected devices.
In the process, I've spent three credits and since this is the only device registered to the company I expected them to be applied to this device. Service, Monitoring and Auto-Extend are all turned on, but in the RMS portal the device still shows up as "Not activated".
What else can I do to get RMS running again? I will have physical access to the device for about four hours tomorrow and will of course try connecting to it directly.