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by anonymous

Hello, I have a RUT950 we are trying to add to RMS however it's possible this device was previously added to another RMS prior to a company acquisition.

In RMS we receive: Device could not be added. Please contact support for more information.

On the RUT950 we are seeing: Failure (Error: Expired license.) when attempting to click connect under SYSTEM > RMS

I can supply serial and photo of the device details if required for support?

1 Answer

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by anonymous
Hello,

The device has been removed.

You should be able to add it to RMS now.

Best regards,
Best answer
by anonymous
Thank you I've now been able to add it.

Cheers,

Ryder