Question

Hello, I have a RUT950 we are trying to add to RMS however it's possible this device was previously added to another RMS prior to a company acquisition.

In RMS we receive: Device could not be added. Please contact support for more information.

On the RUT950 we are seeing: Failure (Error: Expired license.) when attempting to click connect under SYSTEM > RMS

I can supply serial and photo of the device details if required for support?

Answer 1

Hello,

The device has been removed.

You should be able to add it to RMS now.

Best regards,

Comments

Thank you I've now been able to add it.

Cheers,

Ryder