Question

Hello,

When a long message is sent via the "Email to SMS" service it arrives on the target phone as several, separate, 120 Character messages.

When sent via the WebUI's  Services > Mobile Utilities > Messages > Send Messages, the same message, to the same number, arrives as a single message. This happens on both Android and iPhone

Do these processes use different mechanism's to send SMS and if not why are the Email to SMS split and can this be fixed ?

Regards

Keith

Device	TRB140
Firmware version	TRB1_R_00.07.04.1
Firmware build date	2023-03-23 09:19:57
Internal modem firmware version	EC25EUGAR06A05M4G_BETA1108_01.005.00.000
Kernel version	5.4.229

Answer 1

Hello,

Thank you for your observation.

I have indeed replicated the same behavior.

The question has been forwarded to the development team to provide a more detailed explanation.

Once there are updates, I will post them here.

Best regards,

Comments

Thanks for that, a fix would be great as we use the SMS functions alot

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Hello, Has there been any feedback from the Development Team ?

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Hello,

At the moment, solution to your issue is planned to be included in 7.5 firmware version.

Best regards,

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That is great news, thank you.