Hello,
I hope you are well.
I have a RUTX11 device where I have issues with the mobile connection/modem.
When I go to the Overview on the Status page, there is an error message "Internal modem is unreachable".
Please see attached screenshots.
Also, the Mobile menu is missing from the Status -> Network.
The inserted SIM card works with other devices, so it's not a card issue.
I have the latest firmware, I did a factory reset, but the issue is still there.
I have also attached a Troubleshoot file.
Can you please help me fix this?
Thank you.