Question

Hi

I have a RUT950 i'm trying to add to RMS however it's possible this device was previously added to another RMS prior to a company acquisition.

In RMS I receive: Device could not be added. Please contact support for more information.

On the RUT950 i'm seeing: Failure (Error: Expired license.)

The serial for the RUT950 device is: 1112919892

Regards

Mikael Johem

Answer 1

Hello,

Could you send a photo of the device with serial and IMEI numbers visible in a private message, simply to confirm your ownership of the device?

Best regards,

Comments

Hi

The device is offsite very far away from my office.

I will try to visit the site and take a photo of it, but im not sure when i will have the time for this.

As soon as i have taken the photo ill send you a PM.

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Do you have remote access to the device, could you send a troubleshoot file from it?

Best regards,

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I do have remote access to the device, ill capture the troubleshoot file and send it to you in a PM.

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Try adding the device now.

Best regards,