Question

RUT955 on latest firmware. RUT9_R_00.07.04.2

I have an unlimited data EE SIM in the UK that won’t connect. It works fine in another device and my Three unlimited data SIM works fine in the same SIM slot.

I have tried manually selecting the APN for the EE network but that does not help. It just shows as “Disconnected”

Answer 1

Hello,

  

Thank you for reaching out!

I will ask you to replicate the issue, log into the WebUI of the router, navigate to System → Administration → Troubleshoot, and generate a troubleshoot file. This file can be attached to the original post and will only be visible to Teltonika moderators.

This file will contain logs that will help determine the reason why the device is not connecting to the mobile network.

  

Best regards,
DaumantasG