Question

Hi, here is the error codes, The Macbook Pro 2014 with MacOS Catalin 10.15.7 can't seem to connect to the RUT240. All other devices work fine on the RUT240 including my Windows laptop and my android phone, and her apple phone.

Thu May 11 09:26:23 2023 daemon.info hostapd: wlan0: STA 20:c9:d0:7a:4d:ad IEEE 802.11: authenticated
Thu May 11 09:26:23 2023 daemon.info hostapd: wlan0: STA 20:c9:d0:7a:4d:ad IEEE 802.11: associated (aid 4)
Thu May 11 09:26:23 2023 daemon.notice hostapd: wlan0: AP-STA-CONNECTED 20:c9:d0:7a:4d:ad
Thu May 11 09:26:23 2023 daemon.info hostapd: wlan0: STA 20:c9:d0:7a:4d:ad RADIUS: starting accounting session F80D91F8ACDFC7F0
Thu May 11 09:26:23 2023 daemon.info dnsmasq-dhcp[4331]: DHCPREQUEST(br-lan) 192.168.1.105 20:c9:d0:7a:4d:ad
Thu May 11 09:26:23 2023 daemon.info dnsmasq-dhcp[4331]: DHCPACK(br-lan) 192.168.1.105 20:c9:d0:7a:4d:ad Lennys-MBP
Thu May 11 09:26:23 2023 daemon.info hostapd: wlan0: STA 20:c9:d0:7a:4d:ad WPA: pairwise key handshake completed (RSN)
Thu May 11 09:26:23 2023 daemon.warn odhcpd[1852]: DHCPV6 SOLICIT IA_NA from 00010001239e7fe520c9d07a4dad on br-lan: no addresses available
Thu May 11 09:26:23 2023 daemon.info dnsmasq-dhcp[4331]: DHCPREQUEST(br-lan) 192.168.1.105 20:c9:d0:7a:4d:ad
Thu May 11 09:26:23 2023 daemon.info dnsmasq-dhcp[4331]: DHCPACK(br-lan) 192.168.1.105 20:c9:d0:7a:4d:ad Lennys-MBP
Thu May 11 09:26:23 2023 daemon.warn odhcpd[1852]: DHCPV6 SOLICIT IA_NA from 00010001239e7fe520c9d07a4dad on br-lan: no addresses available
Thu May 11 09:26:24 2023 user.info Messaged[29627]: Start from new event "DHCP" "Leased 192.168.1.105 IP address for client 20:C9:D0:7A:4D:AD - Lennys-MBP in WiFi"
Thu May 11 09:26:24 2023 user.info Messaged[29646]: Start from new event "DHCP" "Leased 192.168.1.105 IP address for client 20:C9:D0:7A:4D:AD - Lennys-MBP in WiFi"
Thu May 11 09:26:24 2023 user.info Messaged[29649]: Start from new event "WiFi" "WiFi client connected: 20:C9:D0:7A:4D:AD  Lennys-MBP"
Thu May 11 09:26:25 2023 daemon.warn odhcpd[1852]: DHCPV6 SOLICIT IA_NA from 00010001239e7fe520c9d07a4dad on br-lan: no addresses available
Thu May 11 09:26:25 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:25 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:28 2023 daemon.info hostapd: wlan0: STA 20:c9:d0:7a:4d:ad IEEE 802.11: disconnected due to excessive missing ACKs
Thu May 11 09:26:28 2023 daemon.notice hostapd: wlan0: AP-STA-DISCONNECTED 20:c9:d0:7a:4d:ad
Thu May 11 09:26:30 2023 user.info Messaged[29703]: Start from new event "WiFi" "WiFi client disconnected: 20:C9:D0:7A:4D:AD  Lennys-MBP"
Thu May 11 09:26:31 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:31 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:34 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:34 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:37 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:37 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:44 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:44 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:47 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:47 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:50 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:50 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:53 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:53 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:56 2023 local1.info gsmd[2436]: gsmd send: 'AT+CREG?' (9)
Thu May 11 09:26:56 2023 local1.info gsmd[2436]: gsmd get: '+CREG: 2,1,"FFFE","7FFA702",7' (29)
Thu May 11 09:26:57 2023 daemon.err dnsmasq[4331]: failed to send packet: Address family not supported by protocol
Thu May 11 09:26:58 2023 daemon.info hostapd: wlan0: STA 20:c9:d0:7a:4d:ad IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)

Answer 1

Hello,

    

In order to get a better understanding of what the cause of the issue could be, I will ask you to:

• Update the firmware to the latest version. Firmware for the RUT240 can be downloaded here;
• Replicate the issue where these logs are present;
• Navigate to System → Administration → Troubleshoot and generate a troubleshoot file. This file can be attached to the original post and will only be visible to Teltonika moderators.

The issue seems like it could be related to IPv4/IPv6 misconfiguration. A troubleshooting step that could be tried, would be to navigate to Network → Interfaces → General, edit the LAN interface, and under the DHCP server options, in the IPv6 tab set the router advertisement and DHCPv6 to Server mode.

From the provided logs it seems that the MacBook is not able to receive some packets due to an unsupported protocol (IPv6?) and it gets deauthenticated.

Additionally, check if no extra IPv6 settings have been configured on the MacBook.

Let me know how it goes!

  

Best regards,
DaumantasG