Question

Hi all,

I have a RUTX14 that freezes up when I send an SMS via the Web UI or via the Gateway with a GET request.

I'm running firmware RUTX_R_00.07.04.2

Receiving SMS works fine, and forwarding on also works, so it's just sending.

Confirmed the SIM card when plugged into a phone sends and receives no problem.

Any assistance troubleshooting this would be appreciated.

Cheers,
Gavin

Answer 1

Hello,

I did try SMS sending from RUTX14 with RUTX_R_00.07.04.2, but did not encounter any issues.

Do you have a SIM from another operator to test, whether the issue also replicates?

What happens after the freeze, is it temporary, or do you have to reboot the device?

Would it be possible to generate a troubleshoot file from the device, while the issue is present or at least before rebooting the router? To generate the file, access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. 

The file can also be attempted to get via SSH, if the WebUI is not responsive, as instructed here in the answer.

Attach it by editing your question.

Best regards,