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by anonymous
TRB140 is showing offline in RMS yet it was up for 4 days

The 4g is working as we are receiving data on our plate reading system.

1 Answer

+1 vote
by anonymous

Hello,

A couple of other things you can try:

  • If possible, try reinitiating connection to RMS by sending SMS to the device with the following syntax:
    • <router_password> rms_connect
      • Replace <router_password> with the password used to login to router's WebUI.
  • Login to the device via SSH and execute the following command:
    • /etc/init.d/rms_mqtt restart 
  • Login to router's WebUI, navigate to Services -> Cloud solutions -> RMS and simply press Save & Apply.
  • Reboot the device.

Best regards,

by anonymous

We had the same issue on 2 devices, <router_password> rms_connect resolved it.

Thanks a lot!