Question

Hello,

I cannot get any internet connection from Mobile Internet connection on RUT360.

I just bought the RUT360, inserted a data simcard (tested before in another router and it was working properly).

Mobile signal is good.

Tried factory reset several times without success. Updated to newest Firmware without success.

Status of the Mobile connection is changing often from Connected/Disconnected and UP/DOWN.

Troubleshoot file attached.

Thanks in advance for your help.

BR, Andreas

Answer 1

Hello,

It might be that you need to manually specify your provider's APN in the router settings. Currently router is set to obtain APN value automatically, but with this setting it either attempts an empty value or "a1.net" with associated credentials. Could you try setting this value manually? It can be done by logging to the router's WebUI and navigating to Network -> Interfaces -> General. Next, edit mobile interface settings, in the configuration window, disable Auto APN option, and enter custom APN. You can check up on it with your ISP or by inserting SIM into the smartphone and copying the settings it uses.

Another thing that could be attempted is the update of internal modem's firmware. If the above does not help, I will send you the instructions on the procedure.

Best regards,